We really want you to love your new sound instrument!
Returning merchandise is time consuming and expensive for both our customers and for our small store. A sound instrument in the mail is a sound instrument that is not being played and enjoyed. That is why we're very happy to answer all of the questions you may have before you buy or order to ensure that you are getting just what you want.
So please just contact us or call us toll free (800-SOUND-11) and we will gladly take the time to answer your questions or to supply you with additional information and guidelines.
But in case you are not satisfied with your Heaven of Sound purchase, you can return it for a refund. Items must be returned within 30 days of receipt. Please refer to our Return & Refund Policy for detailed information as some restrictions and costs do apply.