Privacy Policy
Your Privacy Rights
We value the trust you place in Heaven of Sound, and we are committed to respecting your privacy and the security of your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.heavenofsound.com (the “Site”).
YOUR INFORMATION WE COLLECT
What personal information we collect
We collect personal information about you under a variety of circumstances, such as when you place an order with us, request information, sign up for our email newsletters, post a review or blog comment, submit a testimonial, review or feedback to us, submit a photograph, video or audio file, receive a gift certificate, create an account or any other activity when you provide us with your personal information.
Especially when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, or banking information in case wire transfer is used as payment method), email address, and phone number. We refer to this information as “Order Information.”
We follow generally accepted standards to protect your information, including your purchase history, in a secure manner.
Frequently asked questions:
Unsubscribing From Emails
To stop receiving our email newsletters, please use the UNSUBSCRIBE link at the bottom of the email you received from us, or you may contact us, or write to Heaven of Sound, P.O. Box 1484, Sandpoint, ID 83864. Please be sure to provide us your exact email address that you wish unsubscribed, as well as your customer account number if available, so that we can be sure to identify you correctly.
Correcting and Updating Personal Information
To update your information (name, address, telephone number and email address), please contact us, visit My Account on our web site or write to Heaven of Sound, P.O. Box 1484, Sandpoint, ID 83864. Email is not a secure form of communication. Please do not send us your personal information via email.
What non-personal information we collect
We collect non-personal information about all visitors such as how you navigate through our Web site by using data gathered with cookies and/or other online tools such as pixel tags. When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” "campaign URLs" and “pixels” are electronic files used to record information about how you browse the Site.
When we talk about “Your Information” in this Privacy Policy, we are talking both, Personal Information (like Order information and other mentioned in that section) and about Non-Personal or Device Information.
COOKIE POLICY
We use cookies and other technologies to understand, improve and protect our web site. A cookie is a piece of data that is stored by your Web browser on your computer. They allow us to collect non-personally identifiable information such as your IP address, browser type, operating system and screen size. They allow us to enhance your online experience. For example we use cookies to remember what items are in your Shopping Cart, recognize you when you return to our Web site and study how our customers navigate through our Web site and which products they request in site searches. They also allow you to check out faster if you have created an account on our web site.
We may also use pixel tags (which are also called clear GIFs, web beacons, or pixels) to tell us what parts of our web site you have visited.
We use IP addresses from our web site Log File to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We may also contract with other companies who use cookies or other online tools to provide and track services both on and off our web site. These company's cookies are subject to their policies, however we contractually prohibit these companies from sharing this information with anyone other than us.
You have the ability to control and limit the use of cookies, usually through settings on your browser or through third party software, however if you block or delete cookies from our web site you will not be able to use many of the services of the site.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
HOW DO WE USE YOUR INFORMATION?
We use the Personal and Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order and Personal Information to:
Communicate with you;
Screen our orders for potential risk or fraud;
and when in line with the preferences you have shared with us,
Provide you with information, newsletters or advertising relating to our products or services;
Publish a testimonial, feedback, review or a comment on a blog on our WEB site.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR INFORMATION
We share your Personal and Device Information with third parties to help us use Your Information, as described above.
We contract with other companies and third parties to provide certain services, including web site hosting, web site analytics, credit card processing, chat, advertising, social media sharing, email distribution, shipping, and name and address verification. From time to time, we may contract additional services. We provide these companies only with the information they need to perform their work. Our contracts with these companies prohibit them from using this information for any other purpose and from sharing this information with anyone other than Heaven of Sound.
For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here:
https://www.shopify.com/legal/privacy and here:
https://www.shopify.com/legal/dpa
We also use apps in our store to enhance your store experience and comfort. Please find the privacy policy of our apps here:
- Limespot: https://legal.limespot.com/privacy-policy
- Zotabox (Contact form, FB messenger): https://info.zotabox.com/privacy-policy-for-merchants-website-visitors/
We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioral Advertising
As described above, we use Your Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
We do not share your personal data, including postal or email addresses, with anyone for their marketing purposes.
We may have to disclose your personal or non-personal information upon governmental request, in response to a court order, or when otherwise required by law or regulation to do so.
Photos, Videos and Testimonials
If you submit a photo, video, testimonial, product review or other such information for display on our web site, catalogs, showroom or elsewhere, we may post this along with your name. If you wish to update or delete this information, please send us an email.
CHILDREN’S PRIVACY on Our Web Site
Our web site is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have information about a child under 13, we will make every reasonable effort to remove it. Additionally, in order to create an account or make a purchase on our site or through any other channel that we may offer, you must be 18 years old or over, or able to enter into a binding legal contract.
DATA RETENTION
We will retain and use your personal information for as long as necessary to meet our business requirements and legal obligations. In particular, if you have made a purchase from us, we are generally unable to delete your account, as we must maintain business records required by the Idaho State Tax Commission and the United States Internal Revenue Service.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us through our Contact Page or by e-mail at info[at]heavenofsound.com.
Updated Jan, 2020
